How the box travels
We make the kits and keep this shelf. The partner store takes the order, packs the box and brings it to your door.
At the partner store
- Checkout and payment
- Delivery speed and cost
- Order tracking
- Returns and refunds
Here with us
- What is inside each kit
- Which age it suits
- How the projects work
- Fixing errors on these pages
Delivery
Delivery options and dates appear on the kit’s listing before you pay. They depend on your address and on the store’s current stock.
Returns
If a kit arrives damaged or is not what you expected, start a return from your order page at the partner store. The store’s return window and conditions apply.
Something missing from the box?
It is rare, but it happens. The store can replace the kit. If you would like help working out what the piece was, write to contact@klutzusa.com.